2025 KPIs Results
Our People Working Group is comprised of 24 representatives from distinct functions within the Company. Its primary responsibility is to achieve progress in the six focus areas of the People Pillar: Talent Attraction, Talent Management, Occupational Health and Safety, Diversity and Inclusion, Workplace Wellbeing and Volunteering.
In 2025, we continued to work towards achieving our 2025 and 2030 KPIs. Specific achievements this year included the revamp of our Workplace Wellbeing Framework, completion of diversity, equity, inclusion and belonging (“DEIB”) assessment and launched the Working Parents Connect employee support group in December. Our progress towards our KPIs is summarised in the table below.
Talent Attraction
Employer Branding
2025 KPI
  • Improve employee net promoter score (“eNPS”) by 10%3
Talent Management
Learning and Development
2025 KPI
  • A 25% increase in training hours per employee per year4
Engagement
2025 KPI
  • Achieve an employee engagement index rating of 90% or above
  • Improve employee turnover rate by 5.5%5
Occupational Health and Safety
SDG 3
Safety
2025 KPI
  • Maintain a Lost Time Injury Rate (“LTIR”) below 1.2 for non-hotel operations; and at or below 2.0 for hotel operations
  • Maintain zero work-related fatalities and zero serious incidents6 for employees
Diversity and Inclusion
SDG 5SDG 10
Policy, Strategy and Governance
2025 KPI
  • Maintain a female representation of no less than 40% in the workforce
  • Maintain a gender balance in strategic leader positions7
  • Maintain gender pay ratio at 1:1